Wednesday, June 3, 2020

French Startup Betting On Voice Communication Raises €59.2 million

For around twelve decades voice was all the rage but around 2010, a few years after the iPhone was introduced, voice became a technological backwater.
From EU Startups, May 27:

Paris-based Aircall raises €59.2 million for its cloud-based phone system
Today French startup Aircall, the phone system for modern business, has announced raising around €59.2 million Series C funding. The round was led by DTCP, alongside new investors Swisscom and Adam Street, and existing investors Balderton Capital, Draper Esprit, eFounders and NextWorld.
Founded in 2014, Aircall aims to make voice conversations more valuable. The system boasts a simple set up and has simple integrations (with Salesforce, HubSpot, Zendesk, Slack, Intercom and more). So far it’s used by 5000 businesses across 84 countries, having bagged major clients like Natwest, Spareroom and Glovo. 

Having seen a boost in demand since coronavirus hit, the startup is helping companies, many of whom are now remote working, communicate as productively as possible. “This critical need for more efficient, human conversations — be it with customers, prospects, candidates, or colleagues — is playing out in real-time and with greater urgency than ever before,” said Olivier Pailhès, co-founder and CEO of Aircall.

The team plans to use this new funding to help its customers become more agile and productive, for example by providing a richer voice app ecosystem. The startup will also expand and deepen its integration capabilities, by strengthening its collaborations with partners like HubSpot and Salesforce, and push its international expansion activities....MORE