Tuesday, March 16, 2010

"Another Problem with Complexity"

From the Dilbert blog:
If there's a theme to my blog posts, it's something along the lines of Complexity is Killing Us. The complexity of investment options is why you're afraid to put your money anywhere but inside an old sock. Complexity is why the healthcare system in the United States is apparently unfixable. Complexity is why scientists can't convince a large segment of the public to believe in evolution or global warming. Complexity is why your computer spends all morning begging you for updates instead of just doing what-the-frakk you want it to do. And lately, I've noticed that routine conversations have become too complicated.

In simpler times, I imagine conversations went like this:

Nobleman: "Hey, peasant, would you like a potato?"

Peasant: "Does it come with a beating?"

Nobleman: "A brief one. My arms are tired."

Peasant: "Then yes, I would like a potato."

These days, there's no such thing as a simple conversation. When you get a business call, it might start with a history of the industrial age, a complete explanation of some sort of technology, an exposition of budgetary limitations, a verbal sketch of the characters, a briefing on the politics of the situation, with a full accounting of the timing, the risks, the opportunity, so on. Sometimes you want to know all of that stuff, and you have the time to listen. Other times, you already have the information, or you don't have time to listen, or you're the wrong person. That's when you have to go for the interrupt. And interrupting is getting harder every year....MORE