"Can I please speak with a human?"
"I'm sorry Dave, I'm afraid I can't do that"
From TechStartups:
PolyAI, a London-based AI startup that develops a machine learning platform for conversational artificial intelligence, has raised $40 million in a Series B funding round to deploy conversational AI agents and disrupt the traditional customer service models.
The round, which was led by Georgian with participation from Twilio Ventures as well as existing investors (Khosla Ventures, Point72 Ventures, Amadeus Capital Partners), brings the company’s total funding to $70 million.
We covered the startup back in 2019 when it raised $12 million in Series A funding to automate customer service with its AI-powered voice assistants. “Our machine learning platform works to empower human agents, not replace them,” Shawn Wen, PolyAI co-founder and CTO said back then. “Our AI agents learn by listening to humans – then, they provide suggestions and improve through feedback....
....MUCH MORE
All HAL 9000 jokes aside, I would like to own this one.
Also at TechStartups:
