...MOREJD.com, a Chinese e-commerce gargantuan, has built a big new Shanghai fulfillment center that can organize, pack and ship 200,000 orders a day. It employs four people — all of whom service the robots.What's going on: Welcome to the creeping new age of automation. When the talk turns to Chinese big tech — rivals to Google, Amazon and the rest of Silicon Valley — the names usually cited are Alibaba, Baidu and Tencent. But scrappy JD, with a respectable $58 billion market cap, is investing aggressively to be added to the pantheon.Its secret sauce, executives said this week in Beijing and Shanghai, is logistics — its creation of China's first east-to-west, north-to-south package delivery business, able to deliver a purchase the same day almost anywhere in the nation, as long as it's ordered by 11 a.m.But to get faster and more reliable, just as important is automation: From smart warehouses that process orders, to self-driving trucks and drones to deliver them, JD's research and development team is working on ways to eliminate costly workers.Why it matters: This is the future. Like JD, its fierce e-commerce rival Alibaba has also built an entirely automated warehouse, showing how retail will probably be done in years to come everywhere including the U.S. and Europe.
- JD says its objective is not to eliminate workers but to get faster and more reliable, and that it will shift its warehouse people to other jobs.
- Its new mantra is "retail as a service," in which it will sell the efficient methods it's developed to other companies....
And from Reuters:
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