I'd look for them to try a change in optics, this is really sleazy stuff but going forward, just because they don't act on their nastiness doesn't mean it isn't there, from the top down.
Matt Yglesias at Vox:
- Uber vice president Emil Michael mused aloud about the possibility of the company conducting opposition research on hostile journalists, reports Ben Smith of Buzzfeed.
- Michael was especially concerned about Sarah Lacy's coverage at Pando Daily.
- Smith also reports that "the general manager of Uber NYC accessed the profile of a BuzzFeed News reporter, Johana Bhuiyan, to make points in the course of a discussion of Uber policies."
- This is the latest in a long series of controversies for the company, whose basic business model often puts it in conflict with incumbent taxi companies and regulators.
Uber has an asshole problemWhen Uber got off the ground as a company, its business had an unusual problem. In many markets where it was operating, it was violating the letter of the law. And in essentially all markets where it was operating, it was violating the spirit of the law. That's because the "spirit" of the prevailing taxi regulations was, almost everywhere, wrong and pernicious. Alongside regulations aimed at promoting public safety, almost every city and state is burdened with rules designed to protect the incomes of incumbent taxi license holders.
Uber's business was (and is) to destroy the value of those licenses by opening up the rides-for-hire market to a potentially unlimited supply of vehicles and drivers.
It's a perfectly good idea for the world, but you never could have gotten it off the ground by asking permission first. Even where Uber's business didn't violate existing rules, it undermined the (pernicious) purpose of those rules and rules could always be changed to exclude it. Consequently, the company benefitted enormously from a "shoot first, ask questions later" mindset.
But dispositions that are functional and useful in one context can become rancid in another. A conviction that the rules don't (or shouldn't) apply to you is fine when you're battling a taxi mogul who compares your business to ISIS. But it's extremely unattractive when you start talking about compromising customer user data for the purposes of blackmail. And it's completely insane when that kind of recklessness leads you to talk to journalists about the oppo tactics you're planning to deploy against other journalists.
Time for Uber to grow upAs Uber gets bigger and more established, its executives can look less like brash upstarts and more like assholes. Moves like hiring former top Obama advisor David Plouffe, show that the company is hardly on the outside looking in. It has a valuation of $18 billion, and clear aspirations to move beyond the ride business to a broader array of "urban logistics" operations....MORE