Lloyds, Pru and Sesame top FOS list
Lloyds Banking Group has topped the Financial Ombudsman Service list of most complained about businesses for the first half of 2014, as the total number of complaints the ombudsman received fell by 20%.
This is Lloyds Banking Group’s fourth consecutive time at the top of the list. The group, which includes the Halifax, Lloyds TSB and Bank of Scotland brands, received 62,132 complaints, down 27% from 85,379 complaints.
Barclays followed Lloyds to make second place with 27,487 complaints, followed by the Royal Bank of Scotland in third with 13,654 and HSBC in fourth with 13,240.
The figures published today showed that the ombudsman took on 191,129 new cases in total in the first half of 2014. This is a 20% fall from the 248,801 that it received in the last six months of 2013.
Prudential was the most complained about life company with 330 complaints, with 17% being upheld in favour of the consumer. This was followed by Phoenix Life and Aviva with 327 and 230 complaints respectively....MORE
