From Observer, July 8:
Salesforce will "look a lot different" by the end of the year compared to the start, according to Benioff.
For a glimpse into how A.I. is transforming company workforces, consider Salesforce. The software giant has embraced the technology internally, allowing it to pause hiring for roles like customer service agents, engineers and even lawyers, according to CEO Marc Benioff. “We’re able to reshape our company,” Benioff said today (July 8) at the AI for Good Summit in Geneva, Switzerland. “By the end of the year, it’ll look a lot different than it did at the beginning.”
The hiring pause isn’t permanent, though. “We’re saying, wait a minute and let the A.I. productivity really take hold,” Benioff explained, adding that Salesforce’s hiring trends will likely shift again as the technology rolls out across departments.
Yet while A.I. is slowing some areas of hiring, it’s accelerating others. Salesforce is currently onboarding thousands of new sales employees to push its growing suite of A.I. products. That pivot began earlier this year, when the company cut 1,000 jobs in February, in part to make room for A.I.-focused sales hires.
In addition to its 75,000-person human workforce, Salesforce now employs around 9,000 A.I. agents serving as customer service reps....
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